IT Solutions

IT Support & Management

24/7 access to experienced and friendly Venom technicians, keeping your business’s IT solutions as pain-free as possible.
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Venom IT will help you achieve maximum return from your IT Solutions

Let Venom IT take care of your IT services so you can focus on your business, safe in the knowledge that any problems will be dealt with quickly and efficiently. From remotely managing all of your systems, to simply working with your existing IT team to enhance your productivity, we offer various levels of managed IT services and support. No matter what your budget is, we will work with you to help you achieve maximum return on your IT spend.

We offer 24/7 support so we will be there whenever you need us. Hiring an IT solutions provider that only works Monday to Friday 9-5 and you have wait around until Monday morning to fix an issue, think of the business you could potentially lose. With Venom IT, whether you experience an IT problem on Friday night or Sunday morning, we will be readily available to assess your issue. With our 2 hour SLA, you won’t have to wait days to get your problems solved, we will have you back up and running in no time.

AFFORDABLE & RELIABLE SUPPORT

SCALABILITY

GREAT CUSTOMER CARE

DATA CENTRES BUILT TO PROTECT

AFFORDABLE & RELIABLE SUPPORT

Friendly and experienced technicians on-hand 24/7

Hiring in-house technical experts to handle your concerns 24/7 can be costly and you will need to hire multiple employees for extensive support. Venom’s friendly and experienced technicians will be at hand 24/7 to give your business the help it needs.

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SCALABILITY

IT solutions that dynamically adapt to your unique organisation’s needs

As your organisation changes so will your IT needs. Venom’s IT solutions are designed to adapt and adjust as much as your organisation needs them to. Only providing the solutions needed, keeping productivity high whilst keeping costs low.

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GREAT CUSTOMER CARE

An Exceptional and personal Customer Service experience

A 24/7 service either by phone, E-mail or a dedicated customer support portal. Our Tiered technical support team will allocate cases directly to the right technician. You will have the ability to feedback on every case raised and if things don’t quite go to plan, you will be able to follow a structured and transparent escalation process. Venom’s dedicated Account Managers and Customer Relations teams pro-actively check that things are running smoothly leaving your business to focus on your priorities.

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DATA CENTRES BUILT TO PROTECT

Your data secured in a Tier 3 and 2 Data Centre that has 40gb/s access speeds

Venom understands how important it is for you to have your business’s data and of your clients stored in the most secure environments as possible. In addition, you need fast access to this data. With two locations covered in the UK, you can be assured the fastest and most secure access to your data. All of our Data Centre’s are also ISO 27001 certified with IL4-level security.

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FAQs

Frequently Asked Questions

What is IT Support and why should I consider it?

Think of IT Support as roadside assistance for computers. You wouldn’t drive around without proper precautions, would you?

In the world of IT, things can just as easily go wrong as in the real world. Do you have the technical know-how to deal with IT hassles or disasters? Our dedicated team of specialists does, and they are on standby to talk you through any problems you might experience with your IT installations and networks.

Trying to fix things yourself or find the right contractor can often mean the cost of downtime far outweighs the cost of the small monthly fee you pay towards your IT support package. Give us a call for a price on a standard or bespoke package.

Inform.

Case Study

Delivering a modern and dynamic Cloud Infrastructure for Ashley Helme that has seen incredible growth.

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Inform.

Case Study

Creating a dynamic and fast cloud server across multiple sites for John Bradshaw and Son LTD.

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Protect.

Case Study

A dynamic Cloud solution to update and evolve Crest Medical’s IT infrastructure.

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Transform.

Case Study

Delivering a robust data security and protection solution that was paramount for Future Directions.

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Protect.

Case Study

Delivering the high-level support and IT infastructure Harrison Ince deserved.

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Transform.

Case Study

A new and dynamic partnership to evolve Slater Heelis’s Citrix Solution.

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Transform.

Case Study

Introducing TES to their first Cloud infastructure that increased productivity and reduced costs.

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Contact.

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Partnerships.

Partnerships & Accreditations