IT Support
Services
Award-winning IT support for modern businesses across the UK
Help ensure your business continuity, productivity and growth stays at the top of your priority list. Venom IT are experts in IT support in Manchester and across the UK, with our award-winning, dedicated and friendly support technicians on hand to look after your business IT needs, 24/7.
When your computers run smoothly, your business runs smoothly. As an accredited IT support provider, we make sure that happens with a range of modern and secure IT services, ready for whenever you need us. With any-time business-critical support, we’ll get you back on track quickly and effectively when things go wrong.
Value
Get better IT Support for your budget
We understand your IT needs, no matter the size.
Whether you’re a small business facing a specific challenge or a large company navigating complex IT demands, we can help. Our award-winning IT support services are trusted by businesses small and large – we pride ourselves on providing custom solutions that meet individual needs.
Just like our clients, every business is different. Some may just need a reliable for occasional IT issues, an we’re here to help. However, if you’re looking for ongoing support to maintain your existing system and ensure smooth operation during regular business hours, we can help there too. We’ll work diligently to keep your technology running like clockwork.
We know IT problems don’t always follow a sociable schedule, which is why we offer 24/7 business-critical support to be there for you whenever you need us.
No matter what type of support you need with your IT, Venom IT are here to help you succeed.
Solutions
What our IT support service includes
Custom IT Support Services
Some typical solutions that Venom IT offer for a medium business might include:
- Break-fix/disaster recovery support
- 24/7 business-critical responsive service
- 2-hour SLAs, even in the event of cyber-attacks
- Onsite support for minor-level servicing requirements
- Customer service with trusted expertise
- Friendly and responsive technical support
- Proactive monitoring and maintenance of your system
- Out of hours maintenance to ensure devices remain secure
- Remote monitoring software to reinforce best practice
- Cloud computing backups
- Cyber security and antivirus support
- Help with remote working
- Support with Microsoft 365 suite, including emails
- Recovery following a cyber attack.
AFFORDABLE AND RELIABLE
SCALABLE
EXCEPTIONAL CUSTOMER CARE
SECURE, ACCREDITED, EXPERT IT SUPPORT
AFFORDABLE AND RELIABLE
Friendly and experienced technicians on-hand 24/7
When your business outgrows the support a small team can provide, expanding your in-house capabilities becomes expensive. Our technicians are on hand 24/7 to give you business-critical support, whenever you need it.
Get in touchSCALABLE
IT solutions that dynamically adapt to your unique organisation’s needs
We understand better than most how your IT needs will change as you grow. Our services adapt to your organisational growth, keeping a business productive and safe no matter your size.
Get in touchEXCEPTIONAL CUSTOMER CARE
An exceptional and personal Customer Service experience
Our dedicated account managers are proactive in checking things are running smoothly. We make it a core priority to ensure that you can focus on the activity that matters most to you.
Get in touchSECURE, ACCREDITED, EXPERT IT SUPPORT
Your data secured in Tier 3 and Tier 2 Data Centres
It’s no secret how important data security is to any business. It’s our responsibility to stay ahead of the curve when it comes to our own security and levels of accreditation.
Nationwide data centres
We run three data centres across the UK, each one featuring a pair of military-grade firewalls. To be more specific, this security level features 2 network switches, a fully fault-tolerant SAN storage system as well as a high-availability, fault-tolerant server cluster. As a result, your data is protected even in the incredibly unlikely event that more than one data centres were to fail.
Get in touchIT Support Accreditations
The international certification of quality assurance. ISO 9001lists several organisational systems and practical measures that need to be in place and an annual audit by an external certification body is required.
The international standard for information security management. Additionally, it lists 118 procedures and controls that need to be in place and adhered to.
In short, the international code of practice for cloud providers.
In summary, the international code of practice for data privacy.
Framework that effectively provides pre-approval for government tenders relating to cloud services.
The UK standard for basic information security management.
Approval for processing NHS data.
An NCSC and IT industry joint initiative for the sharing of cyber threat information.
Frequently Asked Questions
We recognise that IT can present issues that affect your real-world needs. For instance:
- Do you have the technical know-how to deal with IT hassles?
- Would you know what to do with a cybersecurity problem?
Our IT specialists do and they are on standby to talk you through any problems you might experience with your IT installations and networks.
Trying to fix things yourself or find the right contractor can often mean the cost of downtime far outweighing the cost of the small monthly fee you pay towards your package.
Our clients
Get in touch today
Support: 0161 358 1060
Sales: 0330 202 0220
Partnerships & Accreditations
