IT Solutions

IT Support

Thrive with 24/7 access to expert, friendly Venom IT technicians. And keep your business’s IT support and solutions as painless as possible.
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Managed IT support for the real world.

Keep your business continuity, productivity and growth at the top of your priority list. Let us take care of your technology with unbeatable IT support.

When your computers run smoothly, your business runs smoothly. As an accredited IT solutions provider, we make sure that happens with an expert, tailored service, ready for whenever you need us. And with 24/7 business-critical support, we will get you back on track quickly and effectively when things go wrong.

Rapid. Reliable. Professional.

Rapid. Reliable. Professional.

Get more IT Support for your money

Comparatively, you might be a small or medium-sized company with a similar-sized problem. Alternatively, you might be a big company facing disaster. Regardless, our award-winning managed IT support comes highly recommended by clients of all sizes. Because just like them, every solution we provide is different. Our service is custom-fit, responsive and designed to handle anything your business can throw at you.

Some companies, for instance, only require a “break-fix” approach: if that’s all that you need, that’s fine with us. In contrast, you might need cost-effective help to maintain your existing set up during typical working hours. Great: in fact, get in touch and we’ll make sure everything runs like clockwork.

However, we appreciate that IT problems don’t always keep a sociable schedule. As a result, even if you need help outside of working hours, we can be on hand to provide business-critical IT support.

On the other hand, you might require managed IT support to help you develop and expand. Accordingly, we can deliver a carefully considered solution designed specifically for your business objectives and your budget.

Our managed IT support

What our managed IT support includes

Custom solutions for your IT support needs

Typical solutions that Venom IT offer for the average business also might include these examples below.

  • Break-fix/disaster recovery support;
  • 24/7 business-critical responsive service;
  • 2-hour SLAs, even in the event of cyber-attacks;
  • Onsite support for minor level servicing requirements;
  • Customer service with trusted expertise;
  • Friendly and responsive technical support;
  • Proactive monitoring and maintenance of your system;
  • Out of hours maintenance to ensure devices remain secure;
  • Remote monitoring software to reinforce best practice;
  • Cloud computing backups;
  • Cyber security and antivirus support;
  • Help with remote working;
  • Email / Office 365;
  • E-mail / Internet filtering, and;
  • Recovery following a cyber attack.

AFFORDABLE AND RELIABLE

SCALABLE

EXCEPTIONAL CUSTOMER CARE

SECURE, ACCREDITED, EXPERT IT SUPPORT

AFFORDABLE AND RELIABLE

Friendly and experienced technicians on-hand 24/7

When your business outgrows the support one person can provide, expanding your in-house team becomes expensive. Our technicians are on hand 24/7 to give your business-critical support, whenever you need it.

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SCALABLE

IT solutions that dynamically adapt to your unique organisation’s needs

Naturally, your IT needs will change as you grow. Our IT support adapts to your organisation, keeping you productive and safe no matter your size.

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EXCEPTIONAL CUSTOMER CARE

An exceptional and personal Customer Service experience

Our dedicated account managers proactively check that everything is running smoothly. We make it our business to ensure that you can focus on yours. Whatever your business needs may be, Venom is here to help deliver it.

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SECURE, ACCREDITED, EXPERT IT SUPPORT

Your data secured in a Tier 3 and 2 Data Centre that has 40gb/s access speeds

Above all, we understand how important data security is to you as a business. Accordingly, we stay ahead of the curve when it comes to our own security and accreditations.

Nationwide data centres

We run three data centres across the UK, each one featuring a pair of military-grade firewalls. Moreover, they feature a pair of network switches, a fully fault-tolerant SAN storage system as well as a high-availability, fault-tolerant server cluster. As a result, your data is protected even in the incredibly unlikely event that two data centres were to go down.

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Accreditations
IT Support Accreditations
ISO 9001

QMS ISO 90001: 2015 Registered

The international certification of quality assurance. ISO 9001lists several organisational systems and practical measures that need to be in place, and an annual audit by an external certification body is required.

ISO 27001

QMS ISO 27001: 2013 Registered

The international standard for information security management. Additionally, it lists 118 procedures and controls that need to be in place and adhered to.

ISO 27017

In short, the international code of practice for cloud providers.

ISO 27018

In summary, the international code of practice for data privacy.

G-CLOUD 12

Framework that effectively provides pre-approval for government tenders relating to cloud services.

CYBER ESSENTIALS

The UK standard for basic information security management.

NHS Data Security & Protection Toolkit

Approval for processing NHS data.

CISP

An NCSC and IT industry joint initiative for the sharing of cyber threat information.

FAQs
Frequently Asked Questions
What is IT Support and why should I consider it?

We recognise that IT can present issues that affect your real-world needs. For instance:

  • Do you have the technical know-how to deal with IT hassles? 
  • Would you know what to do with a cybersecurity problem? 

Our specialists do, and they are on standby to talk you through any problems you might experience with your IT installations and networks.

Trying to fix things yourself or find the right contractor can often mean the cost of downtime far outweighing the cost of the small monthly fee you pay towards your package.

Inform.
Case Study

Delivering a modern and dynamic Cloud Infrastructure for Ashley Helme that has seen incredible growth.

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Inform
Case Study

Creating a dynamic and fast cloud server across multiple sites for John Bradshaw and Son LTD.

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Protect.
Case Study

A dynamic Cloud solution to update and evolve Crest Medical’s IT infrastructure.

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Transform.
Case Study

Delivering a robust data security and protection solution that was paramount for Future Directions.

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Protect.
Case Study

Delivering the high-level support and IT infastructure Harrison Ince deserved.

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Transform.
Case Study

A new and dynamic partnership to evolve Slater Heelis’s Citrix Solution.

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Transform
Case Study

Introducing TES to their first Cloud infastructure that increased productivity and reduced costs.

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Business IT Support
Company IT Support
Get answers to FAQs about IT, hosted servers, cloud hosting and more from Venom IT
Corporate IT Assistance
Office IT Support and Outsourced IT services
Corporate IT Support for our legal case study with Slater Heelis
IT Support & Assistance
Contact
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Venom Business IT Support
Partnerships.
Partnerships & Accreditations