Managed IT support for the real world
Keep your business continuity, productivity and growth at the top of your priority list. Let us take care of your technology with unbeatable IT support in Manchester and beyond.
When your computers run smoothly, your business runs smoothly. As an accredited IT solutions provider, we make sure that happens with expert, tailored managed IT services, ready for whenever you need us. With 24/7 business-critical support, we will get you back on track quickly and effectively when things go wrong.
Rapid. Reliable. Professional.
Get more IT Support for your money
Comparatively, you might be a small or medium-sized company with a similar-sized problem. Alternatively, you might be a big company facing disaster. Regardless, our award-winning managed IT support comes highly recommended by clients of all sizes. Just like them, every solution we provide is different. Our service is custom-fit, responsive and designed to handle anything your business can throw at you.
Some companies, for instance, only require a “break-fix” approach: if that’s all that you need, that’s fine with us. In contrast, you might need cost-effective help to maintain your existing set up during typical working hours. Great: in fact, get in touch and we’ll make sure everything runs like clockwork.
However, we appreciate that IT problems don’t always keep a sociable schedule. As a result, even if you need help outside of working hours, we can be on hand to provide business-critical IT support.
On the other hand, you might require managed IT support to help you develop and expand. Accordingly, we can deliver a carefully considered solution designed specifically for your business objectives and your budget.
What our managed IT support includes
Custom solutions for your IT support needs
Typical solutions that Venom IT offer for the average business also might include these examples below.
- Break-fix/disaster recovery support;
- 24/7 business-critical responsive service;
- 2-hour SLAs, even in the event of cyber-attacks;
- Onsite support for minor level servicing requirements;
- Customer service with trusted expertise;
- Friendly and responsive technical support;
- Proactive monitoring and maintenance of your system;
- Out of hours maintenance to ensure devices remain secure;
- Remote monitoring software to reinforce best practice;
- Cloud computing backups;
- Cyber security and antivirus support;
- Help with remote working;
- Email / Office 365;
- E-mail / Internet filtering, and;
- Recovery following a cyber attack.
AFFORDABLE AND RELIABLE
EXCEPTIONAL CUSTOMER CARE
SECURE, ACCREDITED, EXPERT IT SUPPORT
AFFORDABLE AND RELIABLE
Friendly and experienced technicians on-hand 24/7
When your business outgrows the support one person can provide, expanding your in-house team becomes expensive. Our technicians are on hand 24/7 to give your business-critical support, whenever you need it.Get in touch
IT solutions that dynamically adapt to your unique organisation’s needs
Naturally, your IT needs will change as you grow. Our IT support adapts to your organisation, keeping you productive and safe no matter your size.Get in touch
EXCEPTIONAL CUSTOMER CARE
An exceptional and personal Customer Service experience
Our dedicated account managers proactively check that everything is running smoothly. We make it our business to ensure that you can focus on yours. Whatever your business needs may be, Venom is here to help deliver it.Get in touch
SECURE, ACCREDITED, EXPERT IT SUPPORT
Your data secured in a Tier 3 and 2 Data Centre that has 40gb/s access speeds
Above all, we understand how important data security is to you as a business. Accordingly, we stay ahead of the curve when it comes to our own security and accreditations.
Nationwide data centres
We run three data centres across the UK, each one featuring a pair of military-grade firewalls. Moreover, they feature a pair of network switches, a fully fault-tolerant SAN storage system as well as a high-availability, fault-tolerant server cluster. As a result, your data is protected even in the incredibly unlikely event that two data centres were to go down.Get in touch
IT Support Accreditations
The international certification of quality assurance. ISO 9001lists several organisational systems and practical measures that need to be in place and an annual audit by an external certification body is required.
The international standard for information security management. Additionally, it lists 118 procedures and controls that need to be in place and adhered to.
In short, the international code of practice for cloud providers.
In summary, the international code of practice for data privacy.
Framework that effectively provides pre-approval for government tenders relating to cloud services.
The UK standard for basic information security management.
Approval for processing NHS data.
An NCSC and IT industry joint initiative for the sharing of cyber threat information.
Frequently Asked Questions
We recognise that IT can present issues that affect your real-world needs. For instance:
- Do you have the technical know-how to deal with IT hassles?
- Would you know what to do with a cybersecurity problem?
Our IT specialists do and they are on standby to talk you through any problems you might experience with your IT installations and networks.
Trying to fix things yourself or find the right contractor can often mean the cost of downtime far outweighing the cost of the small monthly fee you pay towards your package.
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“Venom IT undertook a full upgrade of our IT and phone infrastructure in 2019 and 2020. The work included, amongst other things, new network cabling, the installation of new computer hardware and the migration of our phone system to VOIP. In conjunction with this, Venom IT also upgraded our email system, greatly increased our internet upload and download speeds and introduced much more robust security measures including cloud storage. It was a huge help that Venom IT were able to coordinate all of this work. All of the changes took place while our office remained operational, which was a logistical challenge at times. Despite this, the team at Venom IT did a fantastic job, delivering the projects on time and to budget, and I would have no hesitation in recommending Venom IT to others about to embark on a similar work.”
“Venom IT are simply first class; for many years we have used them for system support, hardware and software. We wouldn’t hesitate to recommend the whole team at Venom IT to other Businesses, large and small.”
“Venom IT provided us with the perfect solution for our Business. The migration of our SAP operating system was handled expertly, and we are delighted with the benefits of switching to the Cloud.”
“Our former IT issues have been resolved by Venom and we now receive a great service from a local and very effective partner.”
“We are very happy with Venom IT’s service, every time we’ve contacted them, we’ve had a very prompt response, even out of hours and issues have been dealt with quickly and effectively.”
“We have been using Venom IT as out IT provider for the last 18 months and they are absolutely brilliant. Not only are all tickets fixed quickly but they always go above and beyond helping on things which are not even related to them. I would happily recommend them to any company looking to outsource their IT and they are very cost effective.”
“After years of poor service from our previous manged service provider, Dealing with Venom IT has been like a breath of fresh air, their service levels and reactive nature has been second to none. Since Venom IT came on board we have had a more coherent and strategic approach to our IT needs.”
“Venom IT are always a pleasure to work with; we were amazed just how easily they migrated all of our systems and we were especially impressed with the seamless transfer of the TSS software and our data which was completed without any issues.”
Get in touch today
Support: 0161 358 1060
Sales: 0330 202 0220