Future Directions

Future Directions carry out a multitude of important operations which sees them working with vulnerable people. Therefore, data security and data protection are of paramount importance to them. With Future Directions being a large CIC (Community Interest Company). 

They were utilising the Cloud through hosted desktops provided by another provider but were unhappy with the level of service they were receiving from that provider. They were experiencing multiple issues such as regular extended periods of downtime often on a weekly basis, improper data segregation and high response times to support requests. 

More disconcertingly there was no sovereignty in force, every user having access to all the data held on the provider’s platform, no segregation of data was in place with no user access rights in force. 

Future Directions have around 190 computer users in total. They were regularly experiencing downtime each week which simply was not acceptable. To add to this, their provider did little in regards to providing a reasonable level of support either remotely or on-site. On most occasions they were looking at a 2-day turn-around for staff to have their tickets acknowledged and looked at, the actual resolution being a different story entirely. To rectify these issues, they decided to switch providers and took their intended works to tender, ultimately won by Venom IT.

Since moving to Venom IT, Future Directions have experienced no downtime when using their new hosted environment. Support levels have not seen a single SLA breach, the average first response time as of this moment currently stands at less than one hour with an average resolution time of less than 6 hours for all onsite and hosted tickets raised since they went live with Venom IT.