DOWNLOAD: How to log a ticket
Download for our ‘How To’ guide on logging a ticket
Download the How To Booklet
Getting in touch with Venom is easy. We’ve given our clients 4 options. Ranging from an icon in their hosted desktop toolbar to a quick phone call where you’ll be put through to a person in support straight away. The How to will also guide you on escalating an issue within the team and the best practice while logging a ticket.
Venom prides itself on its 2 hour SLA timeframe with most issues being at the very least addressed within 15 minutes.
Do you need more information on our Service Level Agreement? This can also be downloaded here.