DOWNLOAD: How to log a ticket

Here you will find resources on how to log a ticket with Venom IT support.

Get in touch

Download for our ‘How To’ guide on logging a ticket

With Venom IT getting in touch with support online is simple. Download our How To guide which will show you the 4 different options available to our clients on how to log a ticket.

Download the How To Booklet

Getting in touch with Venom is easy. We’ve given our clients 4 options. Ranging from an icon in their hosted desktop toolbar to a quick phone call where you’ll be put through to a person in support straight away. The How to will also guide you on escalating an issue within the team and the best practice while logging a ticket.

Venom prides itself on its 2 hour SLA timeframe with most issues being at the very least addressed within 15 minutes.

Do you need more information on our Service Level Agreement? This can also be downloaded here.

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