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Top Skills to Learn in 2024 to Work in IT Support

If you’re looking to work in IT support 2024, you’re in luck. As more and more companies embrace digital transformation, the IT support sector is growing at an exponential pace. 

Candidates looking to break into this sector may experience greater demand, ample career prospects, and competitive salaries. However, recruiters are also looking for individuals with a wide breadth of skills that hit every mark. 

So, what skills for IT support will position you as the ideal candidate? These are the top skills you’ll need to thrive in the managed IT services sector. 

The role in 2024 

The role of an IT support technician is vastly different today than it was 20, 10, or even 5 years ago. It’s a sector that is constantly changing and evolving to adapt to modern advances in technology.  

In 2024, there is a greater emphasis on aspects like cybersecurity, cloud computing, AI and automation, and user experience. Customers expect a seamless integration of these technologies, all while benefiting from a user-centric design and secure experience. 

IT support technicians need to be on standby to resolve technical issues and provide personalised assistance. They may also be responsible for managing cloud infrastructures, conducting regular security audits, or implementing AI technologies.  

Professional expectations 

To position yourself as an ideal candidate, you’ll need to meet a set of professional expectations and master both technical and soft skills. Keep in mind that specialised roles will require a more refined set of IT support skills. 

In this section, we’ll explore what you need in your repertoire, along with some additional in-demand skills that can enhance your competitiveness in the industry. 

What skills for IT support are essential?

Here are five of the most in-demand skills in the IT support sector: 

Technical skills 

Without a firm grasp of technical knowledge and IT support skills, you may struggle to find a job in the sector. A degree in computer science or information technology is useful, but not a necessity. 


Whether it’s the system, device, or software that’s causing an issue, you’ll need to be able to find a solution. Applying logical thinking and technical knowledge to solve problems is of the essence.


As new technologies emerge and evolve, so must your IT support skills. Individuals who thrive on new challenges and can adapt to varying environments are likely to succeed in this field. 

Customer service 

No matter what sector you find yourself in, keeping the customer happy is of utmost importance. Whether you’re assisting colleagues or customers, it’s always crucial to treat people with kindness and respect. 

Data analysis 

If you want to troubleshoot technical issues, you’ll need to understand the root of the issue, which involves identifying patterns or trends in system logs and error reports. By mastering your data analysis skills, you can detect and respond to security threats efficiently. 

Bonus In-Demand Skills 

Now you know what skills are essential for a career in this field, but what skills for IT support are considered a bonus? Here are a few that can make you stand out. 


Coding may not be an essential skill, but it will help you secure a specialised role. Take a beginner’s course in a popular coding language like Java or Python to get a head start. 


Patience and perseverance will come in handy when troubleshooting complex technical issues. The root of the issue may not always be obvious, so don’t hesitate to try out different solutions. 

Operating system knowledge 

You’ll be dealing with different systems every day, so understanding how they interact with different components is a great skill to add to your repertoire. There are plenty of free IT resources online to help widen your knowledge. 

Project management 

As an IT support technician, you’ll likely have various tasks pending at the same time; therefore, learning to prioritise and manage your different projects is vital.  


You’re only as strong as the weakest member of the team, so make sure to keep in constant communication with other colleagues. Effective collaboration will help you solve problems in record time. 

Find a career in IT 

If you’re currently on the lookout for a job, Venom IT might be the right choice for you. Check out our latest career vacancies and what we can offer.