What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you subscribe to a newsletter, fill out a form, Open a Support Ticket or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To allow us to better service you in responding to your customer service requests.
To follow up with them after correspondence (live chat, email or phone inquiries).
How do we protect your information?
In order to protect personal data, we implement a variety of security measures when a user submits their information. We use regular malware scanning and all personal information is contained behind secured networks only accessible by a limited number of persons who have special access rights. Those with special access rights are required to keep the information confidential at all times. We also use email filtering, monitoring, penetration testing and security patching to keep your data safe from breaches.
All sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. For your convenience, we may store your credit card information for more than 60 days in order to expedite future orders and to automate the billing process.
Do we use ‘cookies’?
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
We never sell, trade or transfer your Personally Identifiable Information to outside parties.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
We have implemented the following:
Google Display Network Impression Reporting. We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by using the Google Analytics Opt Out Browser add on.
We agree to the following:
How does our site handle Do Not Track signals?
We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. It’s also important to note that we do not allow third-party behavioural tracking.
55 Washway Road
Manchester, Sale M33 7AB
0330 020 0220
Last Edited on 2017-08-08