IT Help-desk Technician – MSP

Role to be based at Venom IT’s office in Sale, Manchester on a 12 month Fixed Term Contract.

There is a possibility of role becoming permanent after this period.

We are looking for an IT Help Desk Technician with prior experience of working in a similar role or customer facing services role with the following skills:

· Knowledge of common PC applications

· Experience of providing telephone support

· Experience with creating and maintaining help desk tickets

· Experience of working co-operatively with a broad range of internal and external contacts and groups

IT Help Desk Technician Role Outline

· To log support calls and document their outcome to facilitate their resolution

· Assist with the compilation of documentation, guidelines and procedure

· Redirect and escalate support requests to our managed service desk team

Salary up to £18,000 per annum DOE

How to apply for the role:

If you are interested in this role, please e-mail your CV along with your contact details to:

Charlie.Siswick@venomit.com