VoIP

Do I need a computer to use VoIP?

No, VoIP is an independent system. All it needs is an Internet connection, router and VoIP phone. You can, however, use your computer as a VoIP device, should you choose to (such as for call centres).

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Will I lose my existing number? I like it so much and I have thousands of business cards with my number on it.

Generally speaking, we are able to offer a porting service, which means you keep your number. There are, however, a few telephone companies with whom we do not have porting agreements (or they don’t offer the service). In such cases, you will be assigned a new number. Porting takes 2-3 weeks, and incurs a small […]

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When someone calls me, does it cost them more?

No. Calls to VoIP phones cost the same as to a landline.

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How reliable is VoIP? What happens if the power goes out?

In general, VoIP is very reliable as long as certain criteria are met: Sufficient bandwidth and Internet speed Correct equipment (we will assist you with that) Not too many users crowded onto too small an infrastructure. Different VoIP routers can handle different workloads. Here too, we will advise you of what’s the best option for […]

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Does VoIP support call forwarding?

Yes, if you subscribe to our call forwarding service.

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What Internet connection do I need for VoIP to work properly?

You will need broadband with at least 2Mbps connection speed (although the higher the better). You will need higher speeds for more users. According to Ofcom, average UK internet speed is 36Mbps (Aug 2017), which means most users would be able to switch to VoIP without any problems.

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Will the calls I make over VoIP be secure?

Yes and no – it depends on the server that hosts your VoIP system. Having said that, Venom IT’s servers are of the highest-rated in the world, which means you can use our VoIP systems with confidence. We would also recommend letting us do a general security check of your business systems to ensure that […]

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Q. Apart from our beloved quill pens and inkpots, we still use fax machines. Can a fax machine work on VoIP?

Ideally not. There are better ways of sending faxes with fax-to-email services. Please have a look at our list of services for up-to-date pricing on fax-to-email.

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What kind of calls can I make/ not make from a VoIP phone?

Let’s start with the “can make” calls: Free local calls to landlines Free national calls to landlines Free calls to more than 35 countries (see the full list here) Free calls to mobile numbers The list of “can’t make” calls is very short – technically, it has nothing on it. There are, however, certain numbers […]

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Why should I use VoIP? Is it worth it?

In most cases, VoIP is a lot cheaper than normal phone lines. If you seldom use your phone, VoIP might not necessarily be the answer. If on the other hand, like so many other businesses, you do use your phone a lot, then have a look at our package deals – you are quite likely […]

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