Hosted Servers

What’s included in my hosted server package?

Apart from the virtual server itself, you also get: Internet connectivity to the server Firewall Unlimited bandwidth 2 IP addresses, with additional IP addresses available upon request.

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Should I get a dedicated server or a shared server?

It depends largely on the workload you need it to handle. Shared servers are cheaper, but for a reason. Dedicated servers offer so much more: Better performance Better security Can be customised Full admin & control

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Does my hosted server need a firewall? Is it included?

Yes to both, and it’s free.

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If I break something, will you help me fix it?

Yes, of course. We can either do a roll back (at no charge) or give per-hour tech support.

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Whose responsibility is the server administration?

Our technicians here at Venom IT will create your hosted virtual server, install the operating system, assign an IP address and hand it over to you. From that moment onwards, the server is yours, and you will have full admin rights to do additional software installations, configs etc.

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Can I have root access to my server?

Yes and no. You will have root access to your hosted server (which is a virtual machine) but not to the physical servers that it is hosted on (for rather obvious security reasons).

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What happens if the server hardware fails? How will I know if there’s a problem?

Let’s say that two people can carry one telephone pole. If one of them tripped, the work would stop. Now imagine twenty people carrying a bundle of ten telephone poles. If one of the people trips and falls, the other nineteen can easily carry on while the person who tripped gets back up and re-joins […]

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What happens if the server hardware fails? How will I know if there’s a problem?

Let’s say that two people can carry one telephone pole. If one of them tripped, the work would stop. Now imagine twenty people carrying a bundle of ten telephone poles. If one of the people trips and falls, the other nineteen can easily carry on while the person who tripped gets back up and re-joins […]

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How long do server upgrades take?

Because your server is a virtual machine that runs on a massive server network, it can be upgraded within minutes. Turnaround time, however, is usually one working day or less, depending on workload and whether there are any additional requirements for your new server.

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What happens if my server runs out of resources? Can I upgrade?

Yes, absolutely. You can upgrade (or even downgrade) to another plan at any time.

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