Senior 3rd Line Support & Infrastructure Engineer

• Daily maintenance of IT and Data Center systems.
• Daily monitoring, alert management and reporting.
• Help to manage escalated calls from the 2nd Line IT Service desk and assist in creating a knowledge bank for them to learn.
• Skillset to support 3-2-1 transfer of skills and knowledge.
• Perform root cause analysis on problem tickets.
• Lead the design, implementation and management of infrastructure solutions to meet Business requirements.
• Build and configuration of virtual machines, servers and applications for customer requirements.
• Plan upgrades/maintenance of infrastructure and applications.
• Perform ongoing performance tuning/optimization.
• Participate in and initiate service improvement.
• Learn new knowledge and skills through training courses and on-the-job research.

Desirable experience

• Citrix WEM Management.
• PowerShell & VBScript scripting.
• Microsoft Remote Desktop Services management & support.
• Microsoft Azure/Amazon web services experience.
• MCSE/MCSA Windows Server.
• VMWare VCP highly advantageous.
• Citrix Virtual Apps & Desktops advantageous.
• ITIL Foundation.
• DELL DRAC Configuration and Management.
• Zerto or similar Disaster Recovery knowledge advantageous.
• Knowledge of Mobile device management platforms (Mobile iron etc) ISO 27001 and 22301 awareness SQL Admin\Management – design-build and admin.

• Good all-round Windows Server knowledge (Win2003 – 2019) with good fault identification skills.
• All aspects of Microsoft Active Directory (DNS/DHCP/NPS etc).
• Full understanding of Microsoft key products (Exchange 2010+, IIS, Lync 2013+ Application & File Server Roles).
• Proven expertise in the MS Office 365 Suite.
• Strong and proven expertise in MS Azure, design, implementation and management.
• Microsoft SharePoint administration.
• Experience supporting VOIP and mobile phone technologies.
• VMWare ESX 6.x and Vcentre Design, Configuration & Management.
• Extensive knowledge of Veeam.
• Experience with AV products.
• Server Patching and maintenance.
• Server Hardware design, configuration & management.
• SAN (Nimble) management experience to enterprise level, including an understanding of iSCSI.
• High attention to detail and quality along with a strong customer service ethic.
• Extensive previous IT Infrastructure experience in an enterprise environment.
• Knowledge of cyber-security threats and defences.
• Understanding of project management methodologies.
• Ability to develop technical solutions to meet strategic business goals
• *Citrix Netscaler & Storefront implementation or management experience desirable but not essential.