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IT Support Apprentice

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Job summary

Location: Sale, Manchester

Work style: Full-time, Hybrid after probation

Salary: Competitive, salary negotiable dependant on experience

Closing date: N/A, We're always on the look out for new talent

Job Description

Based and working within a busy IT Support office in a very well established, fast growing cloud services provider.

Are you looking to start a brand new career in IT?

We are offering the successful candidate the possibility of embarking on an exciting new career as an IT Technician.

Full training and a funded Apprentice qualification path will be provided to the right candidate. Once completed the apprentice qualification, you will have an opportunity to be progress and promoted to 1st Line Support Engineer.

Ideally, we are looking for someone who can demonstrate strong customer services skills who wants to break into the IT industry with a fast-moving, growing IT MSP company

Job Role

Duties

  • Receive, manage and record IT help desk requests either received by telephone, email or internally raised.
  • Deal with and resolve helpdesk requests e.g. creation of new users, Active Directory management, e- mail account creation, backup maintenance, server checks, and general IT troubleshooting.
  • Create, monitor, respond and manage support tickets of company/user/activity on an incident
  • management system.
  • Basic installation, configuration and support of IT equipment (PC, server, laptops, printers etc)
  • Analysis/ repair/build of new or faulty IT equipment
  • Support (fault resolution). This may include basic user training e.g. on how to use IT equipment or software
  • Work as a team member, providing support to colleagues as and when required.

You

Job requirements

  • You will not be expected to have knowledge of the following but it would be advantageous if you did.
  • Hardware Virtualisation – Citrix / VMWare virtualisation software
  • Client Operating Systems – Microsoft Windows OS (Windows 7 to Windows 10), Apple OS X
  • Server Operating Systems – Microsoft Server 2003 to Server 2019 including Small business variants (2003, 2008, 2011)
  • Applications – MS office suites, Citrix XenApp, Sage, SQL, Backup software, Hardware firewalls

You will not be expected to have knowledge of the following but listed below are the technologies we use:

  • Hardware Virtualisation – Citrix / VMWare virtualisation software.
  •  Client Operating Systems – Microsoft Windows OS (Windows 7 to Windows 10), Apple OS X.
  • Server Operating Systems – Microsoft Server 2003 to Server 2019 including Small business variants (2003, 2008, 2011).
  • Applications – MS office suites, Citrix XenApp, Sage, SQL, Backup software, Hardware firewalls.
Benefits
What we can do for you

Mental Health and Wellbeing support

Private Mental Health insurance

Optical cash back

Cash back on glasses

Dental Cash Back

Cash back on Dental work

Gym Membership

Enjoy a gym membership nationwide with Sports Direct

Birthday Day Off

Enjoy your special day without worrying about work.

Reward gateway retail discount scheme

Enjoy tonnes of discounts and offers not found anywhere else online.

Length of service Bonus Reward

A cash bonus every few years for your loyalty to us

Personal Development Opportunities

Earn while you Learn

23 days holiday + bank holidays

For those important days off

Auto Enrolment Pension Scheme

Better than statutory, set yourself up for the future

Onsite Parking

Free parking in Sale anytime

Parties and Socials

Quarterly Socials and Annual Christmas Party

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