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Inbound Customer Service Representative

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Job summary

Location: Sale, Manchester

Work style: Full-time, Hybrid after probation

Salary: £19,000 per annum

Closing date: N/A, We're always on the look out for new talent

Job Description

Based and working within a busy IT office, you are part of a team that’s sole aim is to provide a superior experience to internal and external customers alike.

We are looking for a talented customer service representative who is looking to join a thriving forward-thinking business with great benefits. If you feel this is you and can impress our customers with your above-and-beyond customer service skills, we would love to hear from you!

You will be working within a high-volume, fast-paced environment, dealing with inbound calls providing a first-class service to customers calling in with enquiries and creating customers support tickets. Ideally, you will have experience in an office environment/ contact centre dealing with inbound calls Working in conjunction with other departments to support and improve the function of the business.

Job Role


  • Be the first point of contact for any inbound enquiries via telephone.
  • Creating new support tickets for customers.
  • Being able to source information to provide accurate updates to customers.
  • Assist the Support Manager in working to achievable team related KPI’s based on query response times.



  • Knowledge of relevant computer applications such as Microsoft Office and a good ability to type
  • Naturally confident communicator with great people skills
  • Excellent Telephone manners with excellent listening skills
  • Able to prioritise tasks accordingly based on importance
  • Experience in a fast-paced contact centre is desirable
  • Has proven experience in delivering fantastic customer service, either in an office-based or face-to-face environment
  • Some IT knowledge is desirable but not essential
  • Good interpersonal skills
  • Adaptable with a good level of tolerance
What we can do for you

Mental Health and Wellbeing support

Private Mental Health insurance

Optical cash back

Cash back on glasses

Dental Cash Back

Cash back on Dental work

Gym Membership

Enjoy a gym membership nationwide with Sports Direct

Birthday Day Off

Enjoy your special day without worrying about work.

Reward gateway retail discount scheme

Enjoy tonnes of discounts and offers not found anywhere else online.

Length of service Bonus Reward

A cash bonus every few years for your loyalty to us

Personal Development Opportunities

Earn while you Learn

23 days holiday + bank holidays

For those important days off

Auto Enrolment Pension Scheme

Better than statutory, set yourself up for the future

Onsite Parking

Free parking in Sale anytime

Parties and Socials

Quarterly Socials and Annual Christmas Party

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