Month: June 2021

Session Border Controller definition by Venom IT

The Venom IT Blog

What’s the benefit of a session border controller (SBC)? Read more

Cloud Hosting and IT Solution Infographics

INFOGRAPHIC: On-Premise vs Cloud Contact Centre Read more

Are CCaaS solutions the best solution for your Contact Centre?

The Venom IT Blog

Is going cloud the best solution for your Contact Centre? Read more

5 reasons to upgrade with cloud contact centre solutions

The Venom IT Blog

5 reasons to upgrade with cloud-based contact centre solutions Read more

Is Your Contact Centre Ready for a Cloud PBX Phone System - 2448

The Venom IT Blog

6 advantages of a cloud PBX phone system Read more

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorised as necessary are stored on your browser as they are essential for the working of the basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use this website. Such cookies will be stored on your browser but only upon procuring consent.

You will also have the option to opt-out of these cookies should you want to.

Necessary

Always Enabled

These cookies are necessary to enable the basic features of this site to function. The cookies do not collect or store any personal data.

Cookie	Duration	Description
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-non-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Non Necessary".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Analytics

These cookies allow us to analyse your use of the site to evaluate and improve our performance. They may also be used to provide a better customer experience on this site.

Cookie	Type	Duration	Description
__lc_cid	1	3 years	Stores a unique ID string for each chat-box session. This allows the web site support to see previous issues and reconnect with the previous supporter.
__lc_cst	1	3 years	Stores a unique ID string for each chat-box session. This allows the web site support to see previous issues and reconnect with the previous supporter.
__lc2_cid	1	3 years	Stores a unique ID string for each chat-box session. This allows the web site support to see previous issues and reconnect with the previous supporter.
__lc2_cst	1	3 years	Stores a unique ID string for each chat-box session. This allows the web site support to see previous issues and reconnect with the previous supporter.
__livechat	1	3 years	Used to hide the user's personal customisation of LiveChat.
__oauth_redirect_detector	1	48 seconds	Allows the website to recognise the visitor, in order to optimize the chat-box functionality.
_ga	0	2 years	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, camapign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randoly generated number to identify unique visitors.
_gat_gtag_UA_103844464_1	0	1 minute	Google uses this cookie to distinguish users.
_gat_UA-159292640-1	0	1 minute	This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
_gcl_au	0	2 months	This cookie is set by Google Tag Manager and is a 'conversion linker'. It uses data collected in ad clicks and stores it so that conversions can be tracked outside of the page the user landed on.
_gid	0	1 day	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.
_lfuuid	Persistent , Third Party	10 Years	The _lfuuid cookie allows a website to track visitor behavior on the sites on which the cookie is installed. Tracking is performed anonymously until a user identifies himself by submitting a form.
adrac_471	0	1 year	This is a conversion cookie by Adrac that tracks the user journey and conversion rates.
adrac_471_init	0		This is a conversion cookie by Adrac that tracks the user journey and conversion rates.
AWSELB	0		This cookie is associated with Amazon Web Services and is used for managing sticky sessions across production servers.
AWSELBCORS	0		This cookie is associated with Amazon Web Services and is used for managing sticky sessions across production servers.
CASID	0		Allows the website to recognise the visitor, in order to optimise the chat-box functionality.

We use such cookies to remember your most recent searches, your previous interactions with an advertiser’s ads or search results, and your visits to an advertiser’s website.

Cookie	Type	Duration	Description
IDE	1	2 years	Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
NID	1	6 months	This cookie is used to a profile based on user's interest and display personalized ads to the users.